Voice of the Restaurant Industry
Having expertise in your product is expected at a speciatly establishment. If you brag about how great your product is, then serve it with mediocre condiments, there is an immediate disconnect. Add poor customer service and you may never go back. Worse for the establishment, tell other about your experience...
Yesterday, I bypassed Starbucks in Santana Row for the tea place around the corner. A real tea house! I love tea and I was excited to finally try this place.