Marty, sorry about the delay in getting back to you - I have been out of the country!! I have some ideas and would love to kibbutz with you, but it might be better by email. send me a note at mmurphy@M2Ggroup.com with your contact info and I can at least communicate by email. 1st and foremost - like Randy says below - you need to start building a list of your diners. I think you need a good CRM tool. If you are reservation driven, there are a few GREAT ways to build your list and start driving incremental revenue as well. If you don not take resos - there are still a huge number of tools and technology out there to help you BUILD business, without coupons and discounts. Drop me a line!!!
Marty, if you don't have a list of your existing customers, you need to start one. There are several ways to do that including adding a sign up form on your website to automate the process,allowing your guests to enter their own information, which ensures accuracy and saves you time. I have found offering an incentive is a great way to go about this. Holding a monthly draw in the restaurant is a great way to get customers information as well. You can also try using a bounce back offer, given to each customer when they leave the restaurant, again offering an incentive to join your preferred guest club, or birthday anniversary club or what ever other name you want to use. Please let me know a good time for me to call you. I would love to help you get started on the right foot. Send me an email to firstname.lastname@example.org with your phone number and best time to reach you and i will give you call to discuss further. Randy
Marty, you left a comment on wanting to know how to start keeping track of and reaching out to your current customer base. I would be happy to help and make some suggestions on where to look. I offer these services, or I can point you in a general direction (No Sales Pitch). Feel free to reach out to me and I would love to hear more about your operation.
Glad you like the wine. I spent the day with Chris at his vineyard and then went to his home had a tasting of a new wine him and Dan produce thats coming here soon on his deck over looking Barossa valley and then he did this awesome dinner. He such a wonderful person and a lot of fun and loved by every over there ad i really mean everyone. The aussie wine makers are met are the best and the are so proud of the excellent wines they make.They are a cut above the rest.This was my first time there and it was just outstanding.
HELLO, Well i sell the Green Lion cab, and merlot and they are both excellent wines. Don't let any one fool u cause it has a wild label . The wine is excellent and will drink better in time. Dan Phillips is a great guy. I just spent 10 excellent days with him in Aussie visiting all or most of his great property's. He has this great love for there wine and it shows it .You won't be sorry..