"I have to admit as a server that I do "profile" guests and have different expectations of what their gratuity will be according to years of experience. Any server that says they don't do this I think is being dishonest. What I…"
"I agree completely. The price paid has very little to do with the level of service encountered. I've said it many times and many ways on my own blog. Essentially what makes for great service is the ability to see a situation from the viewpoint…"
"Congratulations on joining FohBoh! This is a wonderful online restaurant community with lots of great postings. Enjoy the site and keep active with pictures, comments and postings.Chef Marcus Guiliano"
Which Restaurant Segment best describes my company
Which department at the restaurant corporate office
What is your profession
Career Advancement, Consulting, Discovering New Wines, Making Friends, Networking
There is nothing wrong with making consumer choices based on the emotional reactions of the mob if, more often than not, you identify your perceptions as average.
I am a published writer of numerous articles, essays, restaurants reviews and short fiction in magazines and books both online and in print. My background includes years of fine dining service experience working with celebrated chefs, sommeliers and winemakers.
I created, designed and write the blog which focuses on service in all of its manifestations. If we can better understand why service fails us when it disappoints or exalts us when it exceeds our expectations, we can move toward improving it all around and discover why most believe it is on a downward spiral in our culture.
Years in the Industry
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We're Anchor Poppers and we're looking for all-star servers to engage with! It looks like you have some experience with waitstaff training and consulting and could be a great resource. Become a friend of Anchor Poppers and join waitstaff members in an idea-sharing forum all about having more fun and making more money at work.
We have started a discussion to learn "works every time" appetizer pitches; please join in!
Congratulations on joining FohBoh! This is a wonderful online restaurant community with lots of great postings. Enjoy the site and keep active with pictures, comments and postings. Chef Marcus Guiliano